We know that the delivery of your order is just as important as the purchase. Below you will find all information relating to our delivery service such as time scales and prices.
For all UK, EU and International deliveries we use Royal Mail and mail couriers.
All postage services that we use are fully insured from our stores all the way to your door step so you can have full peace of mind when purchasing from us.
Please note that we ask all customers to refuse receipt of their parcel if it looks to be damaged in any sort of way such as open packaging or ripped. We advise this due to insurance purposes via our postal services. If this does occur please contact us so we are aware.
All orders that are placed before 12 pm UK time will be dispatched the same day excluding weekends. All items purchased after 12pm will be sent out the next working day.
Please note that if purchasing after 12pm UK time on a Friday then your item will be dispatched on the following working day which will be a Monday.
Be aware that if a Monday falls on a bank holiday your item will be dispatched on the following working day which would be a Tuesday.
During seasonal events within the year the postal service slows down and results in delays which are out of our control. We do hope that this does not occur and effect any of our customers however have in mind that sometimes these types of occurrences do happen and cannot be prevented.
Once your purchase has been dispatched you will receive an email notification that will include a tracking number for either royal mail or our selected courier. With the tracking number you will be able to see updates and information about your parcels journey from us all the way to you.
If your order has still not arrived and the suggested time scales above have surpassed then please get in touch with us at firstname.lastname@example.org so we can investigate further.
All our postal services enable you to be able to track your order. Once your order has been dispatched you will receive an email notification.
Within the email you will receive a tracking number along with a link to the postal provider’s website so you can track your parcel.
You will be able to see full information of dispatch and current location status right up to the receipt of the parcel.
If you have any issues tracking your parcel please do get in touch with us via email at email@example.com so we can assist you.
Click and collect
We do offer click and collect from any of our stores, to do this you need to purchase the item and select click and collect at the checkout.
Please note that the item you have purchased may not be available to click and collect the same or next day as some of our stock can be at other stores.
You can view our stores page to see if we have a store located near you.
Exchanges & Returns information
If your purchase is not what you was hoping for or does not fit or there is another reason you no longer want the item you have purchased we do offer exchanges or a refund. You will need to notify us about an exchange or refund within 14 days from receipt of your order.
Have a look on our website to find an alternative item you would like to exchange for and then get in touch with us via email at firstname.lastname@example.org.If you would like to speak to us feel free to give us a call on 01132657985 and we can assist you. If you cannot find an alternative item to exchange for or you would like a full refund please get in touch with us so we can advise you of the next steps.
Criteria for your return
If you have any other questions about exchanges or refunds you can get in touch either via email at email@example.com or by phone on 01132657985.If you would like to find out more about our terms and conditions you can see the full policy here