9ct Rose Gold Heart Locket Pendant

This dainty 9ct rose gold locket features an elegant rosebud design, a perfect gift for any age. The locket opens to hold two pictures, one on either side.

For all UK, EU and International deliveries we use Royal Mail and mail couriers.

Royal mail

• Items under £250 will be sent via royal mail signed for delivery service which requires a signature upon receipt of the item. This service cost £10 which will be charged at the checkout. Items that are under £250 to be sent to European and international countries can take up to 10-14 working days 
• Items over £250 up to £2,500 will be sent via Royal Mail special delivery to be received the next day before 1pm, this service requires a signature upon receipt of the item. This service is free for any purchase with a value of £250 to £2,500.Items that are £250 - £2,500 to be sent to European and international countries can take up to 10-14 working days. 
• Items that are over £2,500 will be sent via a courier. The charge for this service for items sent within the UK is £50, for European and international delivery a cost of £80 to £100 would be charged depending on the location.

All postage services that we use are fully insured from our stores all the way to your door step so you can have full peace of mind when purchasing from us.

Please note that we ask all customers to refuse receipt of their parcel if it looks to be damaged in any sort of way such as open packaging or ripped. We advise this due to insurance purposes via our postal services. If this does occur please contact us so we are aware. 

Delivery times

All orders that are placed before 12 pm UK time will be dispatched the same day excluding weekends. All items purchased after 12pm will be sent out the next working day. 

Please note that if purchasing after 12pm UK time on a Friday then your item will be dispatched on the following working day which will be a Monday.

Be aware that if a Monday falls on a bank holiday your item will be dispatched on the following working day which would be a Tuesday.

During seasonal events within the year the postal service slows down and results in delays which are out of our control. We do hope that this does not occur and effect any of our customers however have in mind that sometimes these types of occurrences do happen and cannot be prevented. 

Tracking

Once your purchase has been dispatched you will receive an email notification that will include a tracking number for either royal mail or our selected courier. With the tracking number you will be able to see updates and information about your parcels journey from us all the way to you.

If your order has still not arrived and the suggested time scales above have surpassed then please get in touch with us at support@brownandgold.co.uk  so we can investigate further.

Order tracking

All our postal services enable you to be able to track your order. Once your order has been dispatched you will receive an email notification.

Within the email you will receive a tracking number along with a link to the postal provider’s website so you can track your parcel.

You will be able to see full information of dispatch and current location status right up to the receipt of the parcel.

If you have any issues tracking your parcel please do get in touch with us via email at support@brownandgold.co.uk so we can assist you.

All the below cards can be used on our secure online checkout :

Maestro card

Master card

Visa

Visa debit

Visa Electron

Click and collect

If you pay for your item online and are using the click and collect service you will need to present the card used to make the purchase , along with your order number and proof of address. This is to ensure peace of mind and security when using our click and collect service.